| Location: | Cambridge, MA, US | Posted Date: | 2014-01-14 00:00:00.0 |
| Cost Center: | 019 | Category: | College/University Full-Time |
| ID: | 8895 |
Overview:
About the Job
This is an opportunity to work in a large scale, global network operations department. Working as part of a team that develops and refines conditional alerts that are used to monitor and maintain Akamai’s systems in the most effective way possible.
About the Team
The Akamai Network Operations Command Center (NOCC) team you will be joining is responsible for the availability for Akamai’s deployed network. To achieve this goal the NOCC is responsible for:
* Monitoring Akamai’s deployed network.
* Investigating service interruptions and determine the root cause.
* Resolving service interruptions either within the NOCC or by escalating to other entities inside or outside of Akamai.
* Managing and tracking events through resolution and maintaining a history of network-impacting issues.
* Providing ongoing maintenance and administration for the deployed network.
Responsibilities:
Our NOCC Senior Technician responsibilities include:
* Diagnosing troubles identified by network monitoring and working to resolve issues.
* Monitoring, troubleshooting & correcting server and network problems and live network broadcasting issues.
* Working with various third parties (Engineers, System Architects, Infrastructure Vendors, Customers, and Developers) to narrow down problems and achieve resolution.
* Clearly and effectively documenting information in the Trouble Ticket system for communication to other staff, to open tickets and follow up on escalated problems.
Qualifications:
Basic Qualifications
Education: BS in Computer Science, Electrical Engineering, Computer Engineering or 3 years equivalent experience
* 3 year(s) experience designing and administering a monitoring and reporting solution in a high availability environment.
* 3 year(s) of experience with UNIX system administration
Desired Qualifications
* Excellent communication, interpersonal, organizational skills, and a demonstrated history of high-level achievement in cross-functional organizations.
* Working knowledge of TCP/IP in internetworking/WAN data communications.
* Excellent communication, interpersonal, organizational skills, and a demonstrated history of high-level achievement in cross-functional organizations.
Other Information
Please answer the following questions with a Yes or No. Please note Relocation, Citizenship and Clearance requirements are dictated by the job and cannot be arbitrarily assigned. If you have any questions on this please ask your Recruiter for guidance.
* Is relocation available for this position: No
* Is US Citizenship required: No
* Is a Security Clearance Required: No
If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information.
About Akamai:
Akamai® is the leading cloud platform for helping enterprises provide secure, high-performing user experiences on any device, anywhere. At the core of the company’s solutions is the Akamai Intelligent PlatformTM providing extensive reach, coupled with unmatched reliability, security, visibility and expertise. Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to securely leverage the cloud. To learn more about how Akamai is accelerating the pace of innovation in a hyperconnected world, please visit www.akamai.com and follow @Akamai on Twitter.
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Akamai Technologies is an Affirmative Action, Equal Opportunity employer (M/F/D/V) that values the strength that diversity brings to the workplace.