| Location: | Cambridge, MA, US | Posted Date: | 2016-05-17 00:00:00.0 | ||
| Category: | Security | ID: | 50264 |
Overview:
About the Job
The Security Operations Technician is a technical professional supporting first line DDoS attack mitigation and detection/alerting process. He or she uses IP networking, support tools, and data analysis to perform first-response detection and diagnosis (initial) of all network service and attack-related events in the Security Operations Center (SOC).
This is an excellent position for somebody interested in gaining practical experience in security and network operations. This position has a heavy customer communications component.
About the Team
The Prolexic Security Services SOC is a 24/7 operations center, which is responsible for rapid response DDoS mitigation. Each shift is a team-oriented cross-functional unit charged with the detection and mitigation of DDoS attacks, customer communications, and resolution of platform integration issues. Regular training, knowledge sharing, and continuous improvement are important elements of the SOC.
Responsibilities:
Responsibilities
* Follow workflow procedures of operations center in large global environment
* Participate in day, evening or overnight security operations center shift schedule
* Identify network connectivity and routing issues and escalate appropriately
* Respond to and internally route trouble tickets via support queues
* First contact customer communication for alerting and ddos mitigation process
* Monitor and respond to all required operational support system events
Qualifications:
Basic Qualifications
* Fluency in Japanese
* 1 year experience in a technical support/ facing role
* 1 year experience working in linux/unix environment or RHCT.
* BS degree or equivalent experience
* 1 year experience in network protocols: HTTP(S), TCP/IP, SMTP, DNS, SSL
* 1 year experience with with security issues and access control mechanisms (firewall, ids)
Desired Experience:
* CCNA or equivalent experience in network troubleshooting and subnetting
* Service provider experience a huge plus
* Operational experience with security issues and access control mechanisms to prevent unwanted access.
* Working knowledge of network routing and network troubleshooting
* Knowledge of various DDoS attack types (UDP/ICMP Flood, SYN Flood, HTTP Get Flood, TCP Connection Attack, TCP Flag-based Attacks) a huge plus
* Working knowledge of tcpdump/ethereal/wireshark software
* Perl/PHP experience a huge plus
* Certifications (CISSP, CCNA, ITIL, RHCT, Linux+) a plus
* Have the drive and take ownership to personally resolve issues
* Ability to work in a fast paced, team environment without unnecessarily increasing stress levels
* Demonstrate a high level of attention to detail
* Ability to handle contention and potential conflict situations with clients professionally
* To contribute and participate in a continuous improvement cycle
* To be motivated to take advantage of all training opportunities and gain the appropriate qualification
Other Information
* Is relocation available for this position: No
* Is US Citizenship required: Yes
* Is a Security Clearance Required: No
If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information.
About Akamai:
Akamai® is the leading content delivery network (CDN) providing cloud services that help deliver, optimize, and secure online content and business applications. At the foundation of Akamai solutions, the Akamai Intelligent PlatformTM enables unmatched speed, reliability, and security–backed by expertise and relentless innovation–to improve reach and invisibility across the web. Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to more securely leverage the cloud. To learn how Akamai is accelerating the pace of innovation in a hyperconnected world, visit www.akamai.com, and follow @Akamaijobs on Twitter.
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. EEO is the Law.